![]() You can also enter this information in account management. If your account was created before this date, you will be asked to certify it to play our games when you log in. Starting from July 26, all new accounts will be certified during registration. Go to your account management page by clicking. Only the account creator is considered the account holder, and they alone will be able to request help from Support. This condition is essential to guarantee the security of your account.Īs a reminder: buying, selling, gifting, loaning, and sharing Ankama accounts are strictly forbidden by our Terms of Use. Issue with the the game's display resolution. If you're running Mac OS Catalina, Mojave, High Sierra, or a lower version click here. If you're using the 'Steam' platform click here. You will be asked to provide a copy (scan or photo) of your proof of identity. Inability to connect/launch the game: If you have a 32-bit Windows machine click here. ![]() If you encounter a problem and you need to contact us, Support will be able to help you only if the account in question matches your identity (Last Name and First Name). protect yourself from identity theft (a practice used to steal accounts),.These two pieces of information must be accurate. Starting from July 26, 2022, an account is certified when the account owner's identity, "Last Name/First Name", is on file and confirmed. In this article : What is a certified account? Why certify your account? How can you certify your account? Error: "You cannot certify this account"
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