The Manual and Video tutorials are not updated to the new Generation 5 model. After set up and first alignment the laser power was weak and marking but not cutting the material. The first support ticket was opened on April 3, 2017. FULL SPECTRUM REFUSES TO PAY THE $150 SHIPPING TO REPAIR.įS Laser also refuses to hire local contractor to repair but will send a technician for the price of $1500 +airfare. THIS LASER HAS NEVER FUNCTIONED AND AFTER 4 MONTHS OF SUPPORT. The removable bottom may be more of an impracticality then a feature for convenience.įacebook Reviews / Recommendations – not postedīetter Business Bureau (BBB) customer reviews:Īnyone have first hand experience feel free to leave a factual comment below… Both are the latest creation over their “Deluxe” smaller hobby laser. They assemble this unit in their warehouse – some parts are imported. They’re main product is the HS 40 watt, 20×12″ hobby laser they designed and now the Muse. Researching reviews display either pretty good or blatant, very angry reviews. FSL has an array of interests beyond co2 laser machines including the popular 3D printers that seem to be successful from their initial release. Online reviews are mixed and at one point an ongoing law suit with a competing company. Never can be too sure now a days so good to confirm these details. Once my call was returned I asked for basic info on the company’s status with BBB or D&B and to confirm their location. I can’t say anything good or negative from that conversation. I’ve only talked to one employee briefly at Full Spectrum Laser. According to their website they appear to have location in Las Vegas and Canada, and one where they import as well – China. If you’re looking for info on Full Spectrum Laser (FSL) out of Las Vegas, NV then this post will serve to get you some help for your review.
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